Bonitas y elegantes pero no muy cómodas, horma estrecha

Contacted the support team because I used the size chart to order the right size, but it’s at least 1.5 sizes too big. Contacted support and they told me to size up. Then they said there was nothing they could do. They issued a voucher which I never received and they said I was lying. Absolutely appalling customer service. I expect more from a global and reputable brand. Never did get to wear these shoes because of this issue. I’ve been wearing only adidas for close to 20 years and this is the brand they’ve become. What a shame.